In which I change departments at work

Tomorrow's my last day taking phone calls for [the computer tech support division of a major big box retail outlet, the names of which I am not permitted to divulge] for the foreseeable future. I'm not getting fired or anything, but I'm going through a change that I hadn't predicted at the beginning of the week.

My call center handles call not just for [the computer tech support division], but also for a more general tech support for [big box retail outlet]'s store brand products—electronic gizmos, audio cables, and so on. And I'm going to be moving over there, as is my supervisor, and the other [tech support] reps with the lowest sales performances who are willing to go.

It's not entirely without a bright side. The store-brand support group does not have sales goals, whereas the scuttlebutt on the floor is that people who remain in [tech support] will be told to meet a specific sales goal or be warned, and getting enough warnings will lead to termination. So if they're going to go all Glengarry Glen Ross, it's probably best all around that I get out of there.

( More on the job shift. )

Oh well. Two weeks of classroom training is at least two weeks not having to deal with phone customers. As good as I am at it, it can get tiring after a while.

In which I change departments at work

Tomorrow's my last day taking phone calls for [the computer tech support division of a major big box retail outlet, the names of which I am not permitted to divulge] for the foreseeable future. I'm not getting fired or anything, but I'm going through a change that I hadn't predicted at the beginning of the week.

My call center handles call not just for [the computer tech support division], but also for a more general tech support for [big box retail outlet]'s store brand products—electronic gizmos, audio cables, and so on. And I'm going to be moving over there, as is my supervisor, and the other [tech support] reps with the lowest sales performances who are willing to go.

It's not entirely without a bright side. The store-brand support group does not have sales goals, whereas the scuttlebutt on the floor is that people who remain in [tech support] will be told to meet a specific sales goal or be warned, and getting enough warnings will lead to termination. So if they're going to go all Glengarry Glen Ross, it's probably best all around that I get out of there.

( More on the job shift. )

Oh well. Two weeks of classroom training is at least two weeks not having to deal with phone customers. As good as I am at it, it can get tiring after a while.