In which I change departments at work
Jan. 22nd, 2011 01:28 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
robotech_masterTomorrow's my last day taking phone calls for [the computer tech support division of a major big box retail outlet, the names of which I am not permitted to divulge] for the foreseeable future. I'm not getting fired or anything, but I'm going through a change that I hadn't predicted at the beginning of the week.
My call center handles call not just for [the computer tech support division], but also for a more general tech support for [big box retail outlet]'s store brand products—electronic gizmos, audio cables, and so on. And I'm going to be moving over there, as is my supervisor, and the other [tech support] reps with the lowest sales performances who are willing to go.
It's not entirely without a bright side. The store-brand support group does not have sales goals, whereas the scuttlebutt on the floor is that people who remain in [tech support] will be told to meet a specific sales goal or be warned, and getting enough warnings will lead to termination. So if they're going to go all Glengarry Glen Ross, it's probably best all around that I get out of there.
Though I'm rocking every single other statistic we're ranked by on our calls, I'm really not the best at making sales. I guess I have too much empathy. If someone turns up with a rogue antivirus program infection, I tend to prefer walking someone through a system restore—a five minute procedure that gets most of them up and running again immediately—to trying to sell them a $150 Internet antivirus treatment or a $300 home visit. Which I guess I really shouldn't be doing by the scopes of work.
And it'll also give me a bit broader experience base with the company, which means that I might theoretically be able to move back to [tech support] at some future date if they decide they've got too many store brand reps. And it gives me a chance of perhaps getting onto a more regular Monday throug Friday schedule, which would mean I'd have to spend fewer days/hours off to make room for a Biokinetic medical study which could net me some highly-desirable cash.
It's just a little annoying this weekend, because I go from a Tuesday through Saturday shift to a Monday through Friday shift, which means I get a one-day weekend. And I'm also going from a 2:30 to 11 p.m. shift to an 8 a.m. to 5 p.m. shift for the next two weeks of training. Hello, circadian upset!
The thing that annoys me most is that I'd been told if I was in [tech support] for some length of time (they said two years though I'm not sure that's right) and had a good record, I'd be eligible to get a [special token that the store's in-person reps are entitled to carry]. But I guess my sales probably wouldn't have qualified me to get that token anyway. Maybe I should apply at the actual store for an in-person tech rep job to get that token. My six months working for their phone support division ought to count for something, even if it's a subcontracted job.
Oh well. Two weeks of classroom training is at least two weeks not having to deal with phone customers. As good as I am at it, it can get tiring after a while.
My call center handles call not just for [the computer tech support division], but also for a more general tech support for [big box retail outlet]'s store brand products—electronic gizmos, audio cables, and so on. And I'm going to be moving over there, as is my supervisor, and the other [tech support] reps with the lowest sales performances who are willing to go.
It's not entirely without a bright side. The store-brand support group does not have sales goals, whereas the scuttlebutt on the floor is that people who remain in [tech support] will be told to meet a specific sales goal or be warned, and getting enough warnings will lead to termination. So if they're going to go all Glengarry Glen Ross, it's probably best all around that I get out of there.
Though I'm rocking every single other statistic we're ranked by on our calls, I'm really not the best at making sales. I guess I have too much empathy. If someone turns up with a rogue antivirus program infection, I tend to prefer walking someone through a system restore—a five minute procedure that gets most of them up and running again immediately—to trying to sell them a $150 Internet antivirus treatment or a $300 home visit. Which I guess I really shouldn't be doing by the scopes of work.
And it'll also give me a bit broader experience base with the company, which means that I might theoretically be able to move back to [tech support] at some future date if they decide they've got too many store brand reps. And it gives me a chance of perhaps getting onto a more regular Monday throug Friday schedule, which would mean I'd have to spend fewer days/hours off to make room for a Biokinetic medical study which could net me some highly-desirable cash.
It's just a little annoying this weekend, because I go from a Tuesday through Saturday shift to a Monday through Friday shift, which means I get a one-day weekend. And I'm also going from a 2:30 to 11 p.m. shift to an 8 a.m. to 5 p.m. shift for the next two weeks of training. Hello, circadian upset!
The thing that annoys me most is that I'd been told if I was in [tech support] for some length of time (they said two years though I'm not sure that's right) and had a good record, I'd be eligible to get a [special token that the store's in-person reps are entitled to carry]. But I guess my sales probably wouldn't have qualified me to get that token anyway. Maybe I should apply at the actual store for an in-person tech rep job to get that token. My six months working for their phone support division ought to count for something, even if it's a subcontracted job.
Oh well. Two weeks of classroom training is at least two weeks not having to deal with phone customers. As good as I am at it, it can get tiring after a while.
