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Tiring day
Apr. 3rd, 2003 06:40 pmToday was kind of a rough day in training. People got on each others' nerves, half the time the computers didn't work right (and the trainer didn't quite understand what it was we were trying to do), and we spent a lot of time going over the same material over and over, or sitting idle while he helped one or two people with a particular computer problem. As a result, we've got about four sections of the last book to cover in our time tomorrow. Thank goodness it's the last day.
( Nobilis; the Loan Arranger ) I look forward to Monday with no small degree of trepidation. I'm positive that I'll be able to handle the customers on the line—I have a great phone/customer service voice. And I'm pretty sure I can work out how to run the computer based on the training they've given us and my own basic prowess. The nerves and worry come from figuring out how to put the two together. They tell me that this feeling is perfectly normal, but I just have this irrational worry that on my first call, I'll screw something up so badly that they walk me out the door. After all, most of the jobs I've ever had have fired (or not re-hired) me. It doesn't exactly inspire self-confidence. And yet, somehow I just know that I'll be able to provide people with superior customer service if I only have the time to acclimate and learn how. I see people on the floor making all these little errors and doing things that I've been told not to in class, and I know I can do better than that.
( Nobilis; the Loan Arranger ) I look forward to Monday with no small degree of trepidation. I'm positive that I'll be able to handle the customers on the line—I have a great phone/customer service voice. And I'm pretty sure I can work out how to run the computer based on the training they've given us and my own basic prowess. The nerves and worry come from figuring out how to put the two together. They tell me that this feeling is perfectly normal, but I just have this irrational worry that on my first call, I'll screw something up so badly that they walk me out the door. After all, most of the jobs I've ever had have fired (or not re-hired) me. It doesn't exactly inspire self-confidence. And yet, somehow I just know that I'll be able to provide people with superior customer service if I only have the time to acclimate and learn how. I see people on the floor making all these little errors and doing things that I've been told not to in class, and I know I can do better than that.
