On the other end of the receiver...
Nov. 14th, 2003 01:15 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
robotech_masterHour or so ago, I tried to create an on-line account management account for my AT&T Wireless cellphone at attwireless.com, but got an error. I called in to AT&T to find out what was going on, and after two or three failed attempts to navigate the voice-recognition agent ("You can ask me things" my foot), I finally waited on hold for about 10 minutes and got through to a living person. The answer about the website was about what I expected it would be, in light of all the trouble they've been having with their GSM software upgrade: more or less it's "that portion of our software isn't working yet, try back in a few days."
The really, to me, amusing thing about it, though, was the response I got when I asked the guy if I'd be able to do feature maintenance on my own account when the website was working properly. He said, more or less, "Let me check on that," and put me on hold for about thirty seconds before coming back and telling me that yes, I would be able to. Not enough time for him to have called somewhere and asked, so I know exactly what he was doing, as I end up having to do the same thing myself many times over the course of my day job: turning to the guy next to him and saying, "Hey, Joe, can you answer this question for me?" Heh.
(Well, I suppose he could have pulled the info up on the computer in front of him, but he would have had to read really fast.)
The really, to me, amusing thing about it, though, was the response I got when I asked the guy if I'd be able to do feature maintenance on my own account when the website was working properly. He said, more or less, "Let me check on that," and put me on hold for about thirty seconds before coming back and telling me that yes, I would be able to. Not enough time for him to have called somewhere and asked, so I know exactly what he was doing, as I end up having to do the same thing myself many times over the course of my day job: turning to the guy next to him and saying, "Hey, Joe, can you answer this question for me?" Heh.
(Well, I suppose he could have pulled the info up on the computer in front of him, but he would have had to read really fast.)
