Put your nose to the grindstone too much, and you'll end up with half a nose...

[robotech_master]

Wearisome afternoon so far. All my calls, it seems, have been long ones. Well, at least they're no longer rating us by how fast we can get rid of calls, so there's time to go in-depth to help the customers as much as we need to. If a 3-way with SBC needs to be done to resolve it, and they put me on hold for ten minutes, I can do so without that sinking feeling that I'm being penalized for doing my job anymore.

Looking forward to being home. And for the first time, I'm truly thankful for the shortened shift. I guess I can put up with working five days a week when I no longer have to do as much of it at a stretch.