robotech_master (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
robotech_master) wrote2002-05-10 10:20 pm
robotech_master) wrote2002-05-10 10:20 pm
Crummy day
Today has not been a red-letter day for me. In trouble at work (enough said there), plus...my Clie stopped working, a month to the day after I purchased it. The screen (digitizer) no longer responds to taps.
So, I dropped by Circuit City after work, figuring, hey, since I purchased the additional 2-year warranty plan for $44, then I must be covered, right? They'll swap me another one, and I'll be back out the door, right?
Wrong. Seems they don't carry that model anymore. In fact, I checked...nobody carries that model anymore. And there isn't any sort of replacement for it yet. There's no other Palm compatible machine with 320-squared resolution in my price range. (The only others around are the color and higher-end Clies, which are way out of my price range.) So, even though Circuit City could refund the $217 I paid for the device plus its service plan, there isn't anything else desirable to spend it on.
So, I called Sony support. In the past, when I owned a Palm IIIe, or a Handspring Visor, both companies had amazing levels of support. When something went wrong, they'd take my credit card number for security then ship me a refurb unit in a box I could use to send my broken one back in. So, I'd have my new unit overnight from when it was broken. Surely Sony would have a similar level of support, right?
Wrong. Not only do I have to ship the device to their service center (in California) for repair...but they insisted that I send them a copy of my receipt to prove I had bought it! This despite my having registered it online, with serial number and everything, just as they had asked. Some "service."
But I don't have any other option. My PDA serves as my secondary memory...it reminds me when to do things, keeps track of peoples' phone numbers for me, reminds me of what my K-mart hours are, and--most importantly--helps me manage my finances. I have to have one that works...and given the choice between the 415 and something else with half the resolution, I'd rather have the 415. At least I managed to back everything up to my memory stick before it gave out altogether. So, I just got back from sending the fax.
I hope that nothing else goes wrong this weekend. :(
So, I dropped by Circuit City after work, figuring, hey, since I purchased the additional 2-year warranty plan for $44, then I must be covered, right? They'll swap me another one, and I'll be back out the door, right?
Wrong. Seems they don't carry that model anymore. In fact, I checked...nobody carries that model anymore. And there isn't any sort of replacement for it yet. There's no other Palm compatible machine with 320-squared resolution in my price range. (The only others around are the color and higher-end Clies, which are way out of my price range.) So, even though Circuit City could refund the $217 I paid for the device plus its service plan, there isn't anything else desirable to spend it on.
So, I called Sony support. In the past, when I owned a Palm IIIe, or a Handspring Visor, both companies had amazing levels of support. When something went wrong, they'd take my credit card number for security then ship me a refurb unit in a box I could use to send my broken one back in. So, I'd have my new unit overnight from when it was broken. Surely Sony would have a similar level of support, right?
Wrong. Not only do I have to ship the device to their service center (in California) for repair...but they insisted that I send them a copy of my receipt to prove I had bought it! This despite my having registered it online, with serial number and everything, just as they had asked. Some "service."
But I don't have any other option. My PDA serves as my secondary memory...it reminds me when to do things, keeps track of peoples' phone numbers for me, reminds me of what my K-mart hours are, and--most importantly--helps me manage my finances. I have to have one that works...and given the choice between the 415 and something else with half the resolution, I'd rather have the 415. At least I managed to back everything up to my memory stick before it gave out altogether. So, I just got back from sending the fax.
I hope that nothing else goes wrong this weekend. :(
no subject
(I was considerably surprised to learn that Palm is no longer making the III(etc) line at all, some while back, when I needed documentation for the IIIc... thankfully they at least still had the documentation at the site.)
Best luck.