robotech_master (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
robotech_master) wrote2003-12-19 10:12 am
robotech_master) wrote2003-12-19 10:12 am
One Day More...
* R_M wanders around the room singing that song from Les Miserables...
One more day. Seven and a half hours on the phone, two fifteen minute breaks, one half-hour luncheon. Then I've got a nine-day vacation from it all coming up. I'm looking forward to a little time to rest, relax, and recharge.
In the mean time, a couple of snippets. Wednesday was an amazingly low-traffic day at the call center...there was hardly any call backlog at all, and we had a lot of free time between calls. About halfway through day it occurred to me why that would be happening: probably about half the nation's workforce took off to go see Return of the King. And I managed to get in for a late showing after work, too...
Something really weird that happened on Wednesday was that I was in the middle of setting up an account for a woman in West Virginia over the phone when a newbie sat down next to me and plugged her handset into my phone to listen and learn. That's not the unusual part; that happens all the time. But what was really weird about it was that, when I put the customer on hold to check with another department, the newbie said, "I know that woman you're on the phone with! I went to high school with her." So this newbie just happens to plug her phone into my handset out of the whole bay, at the one time I happened to be on the call with this one customer from another state who happened to be her former classmate. To top it all off, both customer and newbie were named Heather. What do you suppose the odds of that must be?
Yesterday, my sister-in-law messaged me on my cellphone that she was having problems with her MCI service and could I help her? Of course I couldn't...not only am I business, not residential, we're prohibited from messing with the accounts of family members. I advised her where to call, though, and she did. And subsequently, I tagged my $25 per month employee discount onto her phone number, since I don't have any other use for it myself. Good to know it won't be wasted from now on.
Well, I suppose I should go about the business of getting ready for the day. Later!
One more day. Seven and a half hours on the phone, two fifteen minute breaks, one half-hour luncheon. Then I've got a nine-day vacation from it all coming up. I'm looking forward to a little time to rest, relax, and recharge.
In the mean time, a couple of snippets. Wednesday was an amazingly low-traffic day at the call center...there was hardly any call backlog at all, and we had a lot of free time between calls. About halfway through day it occurred to me why that would be happening: probably about half the nation's workforce took off to go see Return of the King. And I managed to get in for a late showing after work, too...
Something really weird that happened on Wednesday was that I was in the middle of setting up an account for a woman in West Virginia over the phone when a newbie sat down next to me and plugged her handset into my phone to listen and learn. That's not the unusual part; that happens all the time. But what was really weird about it was that, when I put the customer on hold to check with another department, the newbie said, "I know that woman you're on the phone with! I went to high school with her." So this newbie just happens to plug her phone into my handset out of the whole bay, at the one time I happened to be on the call with this one customer from another state who happened to be her former classmate. To top it all off, both customer and newbie were named Heather. What do you suppose the odds of that must be?
Yesterday, my sister-in-law messaged me on my cellphone that she was having problems with her MCI service and could I help her? Of course I couldn't...not only am I business, not residential, we're prohibited from messing with the accounts of family members. I advised her where to call, though, and she did. And subsequently, I tagged my $25 per month employee discount onto her phone number, since I don't have any other use for it myself. Good to know it won't be wasted from now on.
Well, I suppose I should go about the business of getting ready for the day. Later!