robotech_master: (energy ball)
Well, work training proceeds apace.

My job is going to be a Utilization Management representative. That means I handle precertifications (the mandatory cases where a particular course of treatment has to be approved by the insurance company prior to it being covered) and predeterminations (the optional-but-recommended cases where the treatment can be submitted for approval ahead of time, or can be submitted at the time the claim is turned in instead).

What that means. )

Meanwhile, after work today I stopped and checked into the little mini-clinic built right into the building where I work. Needless to say, they'll accept my job-given insurance, which will be active as of July 1. I checked with my regular doctor and found that she can't see me until July 14th—but there's a regular doctor at the clinic at work, and they're open to seeing me sooner, and might even end up becoming my primary care physician. And they're certainly a lot closer than my regular doctor, so there's the convenience thing too. I've already put in a request to the office of my old regular doctor to fax my medical records over.

A couple of nice things about said clinic: first off, if I get prescribed medicines by the doctor there, and pick them up at that clinic, they're effectively free. And second, they have one of those home sleep study gizmos they can send home with me—a machine I hook up and sleep with for three nights, that will transmit information about my sleeping habits back to home base for analysis so I might well end up able to get a CPAP. I already have plenty of friends and brothers who use such things. If they make such a difference for them, maybe they can help me too.

In any event, I'm doing the best I can to make the best of things and get good at my new job. I hope I don't screw it up too badly in days to come. Whatever happens, I'm probably going to be doing it for about 11 more months before I can apply for other internal Anthem postings. Hopefully it will get less stressful once I understand it better.
robotech_master: (Default)
Training has been going better, the last week or so. We've been working with actual systems involved in doing the kind of work we're going to be doing on the phones (though they're the older, more complicated system that most representatives don't use anymore, because the new one still isn't available to us yet), which has given us the chance to get a better idea of how the whole process works together. But perhaps more helpfully to me, I finally got the chance to sit and observe an experienced Utilization Management representative on the phone for an hour or so, and get a better picture of the kinds of things I'll actually be doing.

I think that hour of listening probably did more to reduce my level of stress about the new job than anything else. The systems she used might be unfamiliar to me, but they weren't anywhere near as complicated as the ones we've been training on. And if I'm not entirely familiar with the processes she was going through, I recognized the same sort of practiced efficiency I worked my way up to in prior tech support or customer service jobs, once I had the chance to learn my way around the systems and processes. Everything seemed like something I could learn to do myself, given time. And once the classroom instruction is over, I'll get more of a chance to learn by doing when I apprentice to one of those experienced workers for a couple of weeks.

There will probably still be plenty of moments where I'm unsure of what to do and have to yell for help in the instant messenger chat room, but those will taper off and after a few weeks I'll be most of the way to being a pro. And that's quite relaxing.

Meanwhile, starting Sunday when I went to see a couple of Roger Moore Bond movies in theaters, and carrying on all this week, I've been bicycling home in the evening rather than taking the bus. It was 8 miles from the Bond movies, and it's 5 miles home from work. The exercise is good for me, and I think the exercising may be helping me sleep a little better. (Though I do still get up in the middle of the night, and at the moment have had to dose myself with benadryl to get back to sleep by morning. But that'll pass, I'm sure.) I can also claim workout credit for it at the fitness center, and once I earn 17 credits I get the use of a locker for a month—at which point I might even try biking in, since I'll be able to bring a towel and stuff so I can shower the sweat off before work. Sadly, I'm not really saving any money that way, as I bought a monthly bus pass. In fact, I'm losing a little money by only using it one-way each day. But the dividend in health, and in convenience of not having to fumble for change every day, is probably still worth it.

I'm also keeping track of my blood pressure on a daily basis thanks to the fitness center. It's a bit high, and I'll be medicating for that once I can see the doctor after my Anthem benefits kick in in July, but I'm sure the doctor will be happy to see how faithfully I've been keeping track of the readings.

Speaking of sleeping, I should go ahead and get to bed. I'm glad to be feeling better about this job. Fingers crossed that the rest of the training goes well and the initial awkwardness passes quickly.
robotech_master: (unicorn tree)
Well, it looks like I won't be seeing a doctor until July, when my Anthem benefits kick in. I did some checking around today to try to find some doctor taking my Obamacare insurance now but Anthem in July, but the only doctors taking new patients near where I live at home have a multi-month waiting list. Meanwhile, my previous doctor, near where I used to live, could still see me soon—except they don't take the Obamacare insurance, but they do take Anthem.

It's probably not worth the trouble of going through all the finding-a-new-doctor rigamarole when my old doctor has all my medical records on file, knows my history, and can see me once my insurance kicks in. (Well, assuming it's my old doctor I see. It's been a year or so since the last time I was able to see them, and they may not even work there anymore. But I'm sure someone will.) And they're not too far out of the way if I'm going to be downtown anyway.

Meanwhile, I'm going to see if I can get access to the gym at work. Not so sure I'm feeling up to starting an exercise program yet, but they apparently have one of those automatic blood pressure measuring chairs there, and it would be the most convenient possible way to track my pressure on a daily basis, as the doctor will undoubtedly want a good record so she can decide just how strong of blood pressure meds I need to be on to get it back under control.

And as an aside, why is it that I always get recruiters showing up with Anthem tech writing jobs after I've already committed to taking a lower-paying Anthem job of some other kind? It happened today, just as it happened a couple of years back when I took that data entry job. Of course I had to tell them that Anthem probably wouldn't take kindly to me turning right around and switching horses midstream like that. The extra money certainly would have been nice, though.

I think I'm going to see about cutting back on my caffeine intake for the next day or so, and see if that makes a difference to my sleeping habits. Meanwhile, I've just taken my Benadryls and feel them starting to kick in, so I'm going to go try to get a solid eight to ten hours of sleep before the morrow.
robotech_master: (companion cube)
The job training proceeds apace. We're learning a number of useful things, still out of context, but at least we're starting to get some vague ideas about how they'll come together. I got to work with one of the systems I'd used in one of my previous temp job sessions, and was happy to find I still remembered a number of useful details about how it worked that helped me even though I was using a different part of it than I had in the old job.

Investigated the benefits I'm going to get at the start of the month after I've been there 30 days—as of July 1. Some fairly decent health plans, and less expensive to me than the ACA plan I'm currently on. There's even a Flex account that I can put some money into and Anthem will, too. The problem is knowing how much to put in, especially since it's going to be pro-rated for the half a year since my coverage starts. I'm hoping to get a sleep study done, which might lead to a CPAP machine, which I'll be on the hook for up to the deductible, so putting some tax-free money aside might be useful—but I don't know how much the machine would be, or even if/when I can actually schedule the appointments and sleep study and stuff. It'll be a lot easier to do that sort of stuff once I'm on the 11 to 8 shift, since I'll have those three morning hours in which I can schedule them—but by that time I'll be well past the end of my open enrollment period when I can decide how much to put in. Sigh.

There's going to be a 401K, too. If I contribute 5% of my salary, I can max out Anthem's contribution matching at 4%. It's kind of late in my life to get started saving for retirement, but something is better than nothing no matter when you start I guess. And I think I put something into a 401K at one of my previous full-time employers-with-benefits—Mihlfeld or TeleTech—and I've been trying to get in touch with them to investigate that because I can apparently roll them over into Anthem's 401K if I did. But the Mihlfeld benefits person was out of the office today, and the TeleTech person is overseas and apparently nearly impossible to contact. Meh. Will keep trying.

Here's another fun benefit: for the first time in I don't know how long, I'll get a day off on Monday as a paid holiday, thanks to my full-time associate status. For those holidays that fall after my training is over, I can even choose to work the day at a greater-than-usual holiday pay rate, which will be a nice bonus.

At any rate, after this first week of training, I'm really looking forward to that 3-day weekend!
robotech_master: (cube drop)
So, here I am. Day before I begin my new job at my old workplace. Jitters and stuff. )

Anyway, that's all from here. Starting tomorrow, "They call me the working man / I guess that's what I am."
robotech_master: (unicorn-dancer)
More life changes, but of the good kind this time. I got a job! )

So that's my good news, and boy am I ever relieved. I hope nothing goes wrong during the background check process. I can't think why it would, but you never know. I also hope my replacement Social Security card arrives by the 22nd, since they might want to see it.

September 2017

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