Jun. 7th, 2017

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Training has been going better, the last week or so. We've been working with actual systems involved in doing the kind of work we're going to be doing on the phones (though they're the older, more complicated system that most representatives don't use anymore, because the new one still isn't available to us yet), which has given us the chance to get a better idea of how the whole process works together. But perhaps more helpfully to me, I finally got the chance to sit and observe an experienced Utilization Management representative on the phone for an hour or so, and get a better picture of the kinds of things I'll actually be doing.

I think that hour of listening probably did more to reduce my level of stress about the new job than anything else. The systems she used might be unfamiliar to me, but they weren't anywhere near as complicated as the ones we've been training on. And if I'm not entirely familiar with the processes she was going through, I recognized the same sort of practiced efficiency I worked my way up to in prior tech support or customer service jobs, once I had the chance to learn my way around the systems and processes. Everything seemed like something I could learn to do myself, given time. And once the classroom instruction is over, I'll get more of a chance to learn by doing when I apprentice to one of those experienced workers for a couple of weeks.

There will probably still be plenty of moments where I'm unsure of what to do and have to yell for help in the instant messenger chat room, but those will taper off and after a few weeks I'll be most of the way to being a pro. And that's quite relaxing.

Meanwhile, starting Sunday when I went to see a couple of Roger Moore Bond movies in theaters, and carrying on all this week, I've been bicycling home in the evening rather than taking the bus. It was 8 miles from the Bond movies, and it's 5 miles home from work. The exercise is good for me, and I think the exercising may be helping me sleep a little better. (Though I do still get up in the middle of the night, and at the moment have had to dose myself with benadryl to get back to sleep by morning. But that'll pass, I'm sure.) I can also claim workout credit for it at the fitness center, and once I earn 17 credits I get the use of a locker for a month—at which point I might even try biking in, since I'll be able to bring a towel and stuff so I can shower the sweat off before work. Sadly, I'm not really saving any money that way, as I bought a monthly bus pass. In fact, I'm losing a little money by only using it one-way each day. But the dividend in health, and in convenience of not having to fumble for change every day, is probably still worth it.

I'm also keeping track of my blood pressure on a daily basis thanks to the fitness center. It's a bit high, and I'll be medicating for that once I can see the doctor after my Anthem benefits kick in in July, but I'm sure the doctor will be happy to see how faithfully I've been keeping track of the readings.

Speaking of sleeping, I should go ahead and get to bed. I'm glad to be feeling better about this job. Fingers crossed that the rest of the training goes well and the initial awkwardness passes quickly.

September 2017

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